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Community Guidelines

ROCKETMERIT

COMMUNITY GUIDELINES

Effective Date: 10 October 2026 Last Updated: 10 October 2026

RocketMerit connects Mentors, Mentees, Creators and Contributors. These Community Guidelines explain what is not allowed, how to report a problem, what RocketMerit does when a rule is broken, and how to appeal a decision.

They apply to everything you post or send on RocketMerit, including profiles, Mentor profiles, Campaign descriptions and instructions, Task proof, reviews, booking topics, meeting links, rejection reasons and dispute messages.

These Guidelines form part of the RocketMerit Terms of Service. The Platform Rules continue to apply.

1. What is not allowed

Scams and fraud

  • Asking for money, deposits, fees or gifts outside RocketMerit.
  • Asking anyone to pay or be paid outside the app, including by UPI, bank transfer, crypto or gift cards.
  • Fake Campaigns, fake proof, fake reviews or fake identities.
  • Phishing, or links designed to collect passwords or payment details.

Off-app contact and payment

  • Sharing phone numbers, email addresses, UPI IDs or messaging handles (such as WhatsApp or Telegram) in Campaigns, proof, profiles, reviews, booking topics or other public or one-to-one text.
  • Moving a booking, Task or payment off RocketMerit.

Meeting links for mentorship sessions are allowed when they point to a supported meeting service (for example Zoom, Google Meet, Microsoft Teams, Webex or Jitsi). Profile links to LinkedIn and GitHub are allowed.

Sexual content

  • Sexually explicit text, images or links.
  • Sexual requests or sexual comments directed at another user.
  • Any sexual content involving minors. This is reported to the authorities where required by law. See our Child Safety Standards.

Harassment and hate

  • Insults, bullying, intimidation or repeated unwanted contact.
  • Slurs, or content that attacks people based on race, ethnicity, national origin, caste, religion, sex, gender identity, sexual orientation, disability or serious illness.
  • Sharing someone's private information without permission.

Violence and threats

  • Threats to hurt someone, or encouraging others to do so.
  • Content that praises or promotes violence.

Spam and misleading content

  • Repetitive, irrelevant or automated content.
  • Misleading Campaign descriptions or instructions.
  • Bots, scripts or fake accounts.

Copyright and stolen work

  • Submitting someone else's work as your own.
  • Posting content you do not have the right to use.

Unsafe links

  • Links to unknown or shortened URLs in text where links are not expected.

2. Automatic text check

Before some text is posted, RocketMerit checks it for five things: sexual content, hate and slurs, threats of violence, off-app contact or payment details, and unsafe links.

If the check stops your text, you will see why and can edit it. If you think the check made a mistake, choose Ask for a review. A person will look at it. If they agree, you can post that text.

The check only catches obvious cases. Reports from users cover the rest.

3. Reporting

You can report a Campaign, Mentor profile, review or Task submission using the ⋯ menu on it. Choose a reason and add details if you can.

  • The person you report is not told who reported them.
  • You can follow your reports in Profile › Safety › My reports.
  • Reports are reviewed by a person. We aim to review reports within 48 hours.
  • Submitting knowingly false or abusive reports breaks these Guidelines.

If someone is in immediate danger, contact local emergency services first.

4. Blocking

You can block another user from the ⋯ menu. After blocking:

  • you will not see their Campaigns or Mentor profile, and they will not see yours;
  • neither of you can start a new booking or take a new Task from the other;
  • bookings and Tasks that already exist stay valid and continue normally, including payment for work already done; and
  • they are not notified.

You can unblock someone at any time in Profile › Safety › Blocked users.

5. What RocketMerit may do

Depending on what happened, RocketMerit may:

  • Hide content. Hidden content is no longer shown to others. Hiding never moves money: rewards already earned for valid work stay with the people who earned them.
  • Warn the account.
  • Suspend the account for 7 days, 30 days or permanently.
  • Dismiss the report if no rule was broken.

Hiding content and acting on an account are separate decisions. Every decision is made by a person, recorded with a reason, and you are notified with a way to appeal.

Money during a suspension. If your account is suspended, money you have already earned remains yours and you can still withdraw it. Withdrawals are paused only where a fraud review is open, as explained in the Terms of Service and the Payment & Merit Token Policy.

Campaign budgets. When a Campaign is hidden, its budget is not changed automatically. A Creator who wants the unused budget back must email support@rocketmerit.com. RocketMerit then refunds only budget that is unused and not committed to Tasks already accepted or completed. Rewards earned for valid work are never taken back because a Campaign was hidden.

6. Appeals

You can appeal any decision about your content or account:

  • in the app, with Appeal this decision (available even when your account is suspended); or
  • by email to support@rocketmerit.com.

When you appeal you will see the decision and the content it affected, choose a reason (This was a mistake or Important context was missed) and add a note. You will get a receipt with a reference number, and you can follow the status in Profile › Safety › My appeals.

  • You can appeal each decision once.
  • A person who reviews the appeal decides it. We aim to respond within 48 hours.
  • The decision stays in place until the appeal is decided. Sending an appeal does not restore content or an account by itself.
  • If the appeal succeeds, hidden content is restored or the suspension is lifted.

7. Changes to these Guidelines

We may update these Guidelines. When we make a material change, we will ask you to accept the new version in the app before you continue. The current version and date are shown below.

8. Contact

Rocket Merit Proprietor: Mohammad Gheyasuddin Patna, Bihar, India Email: support@rocketmerit.com Website: rocketmerit.com

Document status RocketMerit Community Guidelines Version: 1.0 Effective: 10 October 2026 Last Updated: 10 October 2026