Child Safety Standards

Last updated: 26 October 2026

RocketMerit has zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM). These standards apply to everything on RocketMerit: profiles, photos, campaigns, posts linked from campaigns, mentor sessions, messages, reviews and support requests, in the app and on rocketmerit.com.

1. What is prohibited

You must not use RocketMerit to:

create, upload, share, link to or request child sexual abuse material of any kind, including drawn, edited or AI-generated material;
groom, sexualise, sexually extort or solicit anyone under 18;
contact a minor for sexual purposes, or try to move a minor to another service for that purpose;
promote, praise or normalise the sexual abuse or exploitation of children;
traffic, advertise or exploit children in any way.

This applies even if the content is presented as a joke, fiction, art or education.

2. Who can use RocketMerit

RocketMerit is for people aged 16 and over. 1:1 mentorship sessions and payouts are only available to people aged 18 and over, and we check age before those features. Accounts that we find belong to someone under the minimum age are closed.

3. How to report

In the app or on the website: use Report on any profile, campaign, mentor profile or review (the ⋯ menu), or go to Profile › Help & support › Contact support.
By email: support@rocketmerit.com, subject "Child safety". Please include links or usernames, but do not attach or forward the material itself.
If a child is in immediate danger, contact your local police or emergency number first.

You can also report directly to the authorities: in the USA to NCMEC (report.cybertip.org), in India at cybercrime.gov.in, in Germany at the Internet-Beschwerdestelle (internet-beschwerdestelle.de), or to your national hotline listed at inhope.org.

4. What we do

When we receive a report or find such content ourselves, we:

review it with priority, by a person, normally within 24 hours;
remove the content and suspend or permanently ban the accounts involved;
preserve relevant information as required by law, and report confirmed child sexual abuse material and exploitation to the relevant authorities, including NCMEC and law enforcement where required;
cooperate with law enforcement requests made through the proper legal process.

Banned users may not create new accounts. Appeals are not available for bans for child sexual abuse or exploitation.

5. Compliance with law

RocketMerit complies with applicable child safety laws in the countries where it operates, including the obligation to report child sexual abuse material to the appropriate authorities.

6. Child safety contact

Questions about these standards or our child safety practices: support@rocketmerit.com (subject "Child safety"). This contact is monitored and can speak to our CSAM prevention practices and compliance.