How can we help?

For a session, open it in My Sessions and tap Report a problem. For a task, a campaign or a wallet transaction, email support@rocketmerit.com. You can follow every dispute in Profile › Resolution Center.

The other person is asked to respond, and both of you can add up to 5 photos or documents as evidence. If they don't reply within 48 hours, our team steps in. A person then reviews everything and records an outcome, such as a refund, a partial refund or no change. A dispute with no activity for 10 days may close.

Yes, once per dispute, while it shows Resolved. Explain why the decision should change and add any new evidence. The appeal is reviewed again and that decision is final.

Tap the ⋯ menu on a campaign, mentor profile, review or task submission and choose Report. The person isn't told who reported them. A person on our team aims to review it within 48 hours. Follow your reports in Profile › Safety › My reports.

Tap the ⋯ menu and choose Block. You stop seeing each other's campaigns and mentor profiles, and neither of you can start a new booking or task with the other. Existing bookings and tasks carry on as normal. Unblock any time in Profile › Safety › Blocked users.

Before some text is posted, we check it for sexual content, hate, threats, contact or payment details, and unsafe links. You'll see the reason and can edit your text. Think we got it wrong? Tap Ask for a review and a person will look at it.

Your notice explains the reason. A suspension lasts 7 days, 30 days or is permanent. Money you've earned stays yours and you can still withdraw it. Withdrawals pause only during a fraud review. Tap Appeal this decision in the app, or email support. You can appeal each decision once, and we aim to answer within 48 hours.

Don't pay, and don't share your contact or bank details. Asking to pay or be paid outside RocketMerit breaks our rules, and we can only protect payments made inside the app. Report the person with the ⋯ menu.

You can leave the call at any time. Afterwards, open the session in My Sessions, tap Report a problem and describe what happened. You can also report the person's profile with the ⋯ menu. A person on our team reviews it. If anyone is in immediate danger, contact local emergency services first.