Contact support
Reach us, what to include and reply times · 6 questions
Tap Profile › Contact Support in the app, or Contact support in the Help Center on the website. You can also email support@rocketmerit.com. Every conversation is saved in your support inbox.
What happened and when, plus any reference you have: a transaction ID, payment reference, or campaign or session link. A screenshot helps too. Never send your password or card number.
We reply within 48 hours.
Go to Profile › Contact Support › Your requests. Each request shows its status and our replies, and we notify you when we answer.
RocketMerit is run by Rocket Merit, a sole proprietorship registered in India (Udyam UDYAM-BR-26-0245250). The proprietor is Mohammad Gheyasuddin, based in Patna, Bihar.
Check your spam folder for our reply, and look in Profile › Contact Support › Your requests. Still nothing? Reply to your existing request instead of opening a new one, so it keeps its place in the queue.
Still need help?
Send us a message and we'll reply within 48 hours.
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